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Bryan Caballero @ The Shield's avatar

This resonates hard.

What lands for me is the idea that organizations do not usually ask people to lie. They shape what people are allowed to notice, prioritize, defend, and ignore until the role starts thinking through the person.

That is where a lot of institutional failure begins. Not only in bad decisions, but earlier, in structured blindness.

And that is also why AI does not escape the problem. It inherits the ontology, incentives, and permitted perception already embedded in the system, then scales them.

Organizations do not just distribute authority. They distribute permitted perception.

That is what made this piece hit for me.

Thank you!

Matt Morrow's avatar

You captured how this evolves naturally over time incredibly well. When I first joined my current organization I was tasked with trying to streamline reporting and the biggest part of that job, which continues to this day, is tying to get allignment on defintions. On what words like "a sale" actually mean. Your comments about that surreal feeling of cross-department meetings really hit home.

AI tools are largely exposing friction that already existed

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